Neverlost an Tire & Wheel Guarantee Claim Reimbursement ProcedureAfter receiving an authorization number and approval to proceed with repairs and/or replacement the service facility needs to advise the Claims Processor how to handle the reimbursement of the claim. The options are:
OPTION A: SERVICE FACILITY WILL NOT CHARGE CUSTOMERFor payment of the claim using American Express directly to the service facility, the following documentation must be forwarded by the service facility to the Claims Processor via fax during the hours of 9 AM-5PM EST. The Claims Processor fax number is 330-499-3958.
After the above documents have been faxed the Claims Processor will call the service facility with a American Express credit card number to pay the claim. After the service facility runs the credit card number through their credit card processing machine the service facility must fax the receipt from the transaction back to the Claims Processor at 330-499-3958, immediately.
NOTE: IF THE RECEIPT IS NOT FAXED BACK IMMEDIATELY THE CLAIMS PROCESSOR WILL PROTEST THE CREDIT CARD CHARGES!
OPTION B: GUARANTEE HOLDER PAYS SERVICE FACILITY AND SEEKS REIMBURSEMENT FOR THE CLAIMIf the guarantee holder is submitting a claim for reimbursement directly to the Claims Processor they should either fax or mail the following to the Claims Processor:
These documents should be submitted via fax to 330-499-3958 or mailed to:
The Guarantee Holder will receive a reimbursement check from the Claims Processor within ten days of the receipt of the above referenced information.